Our Policy
Business Policy
We emphasize on our service, quality and consumer/customer satisfaction. As a result, we depend on verbal or written agreements as contracts that make it as easy as possible for those who acquire our services. We reserve the right to refuse service to anyone for any reason at anytime.
Changes of Services and/or Policy Notifications
Our service policy may change at anytime. If our policies, services, or prices change, we will strive to inform our Clients personally, however, it is ultimately the responsibility of everyone to be informed of these changes by visiting our website at www.electronicshve.com
Discounts, Referrals, and Advertising Programs
We offer a 10% commission of the first billed invoice for referrals. If the person or business referred to us by you obtains any of our services, we will pay you 10% of the paid amount from the first invoice of the referred person or business in the form of a check or discount on your services. To qualify, the referred person or business who obtains any of our services must mention you as the referrer and supply us, if necessary, mailing address and contact information of the referrer.
Guarantees, Warranties, Product Returns
IN-HOUSE or ON-SITE SERVICES
We strive to succeed in your satisfaction with our services. If we cannot fix your computer or network related problem (software or hardware) no matter how long we spend working on it, there will be no charge for that service.
PRODUCTS
Any and all products (routers, modems, networking equipment, cables, etc.) that we sell to our customers are sold with a 15 day return policy unless otherwise noted on the receipt, sales tag, or mentioned by us at the time of the sale. Products can be returned with a full refund within 15 days of original purchase in new condition with original receipt, packaging, and accessories unless otherwise noted. Software, media, and computers cannot be returned if opened. Items sold through our consignment service are sold "as is" without any warranty or guarantee at the sole risk of the customer.
Payments & Billing Policy
All of our services, other than hosting, are only $15 per hour, billed in actual time unless otherwise noted.
We accept payments of US cash, U.S. Check, U.S. Money Order, and U.S. Cashiers Check. Discover, MasterCard, and Visa are accepted in our shop onsite and on-line at www.electronicshve.com. (When making deposits please note that for what ever reason if you cancel the order or service call, we do NOT return deposits).
Detailed invoices are sent via postal or E-mail on the 1st of every month for consumers/clients with recurring billings.
All payments made will go toward the earliest unpaid invoices. A $40.00 charge may be billed to any account with each returned check for that account. Additional service and attorney fees may also be charged to any account which is 60 days past due if an outside agency is used to collect any debts.
Privacy and Security
All information that is provided to us by our clients relating to our services are always kept in strict confidence. We cannot be held liable for any loss of information due to theft or burglary. No services are performed for our clients without written or verbal permission or instructions by them, or an authorized person appointed by the client